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13/06 Tanvi Kamat
Owner at CareerGrab

Views:233 Applications:51 Rec. Actions:Recruiter Actions:24

Program Management Role - Customer Loyalty & Analytical (7-15 yrs)

Bangalore Job Code: 1109921

Role Summary

- Ideate and implement analytics driven strategic initiatives to drive growth, retain existing and attract new customers for Lifestyle

- Plan & execute customer engagement programs for stores and website with a 360 omnichannel approach

Summary of Role Responsibilities

- Drive Digital collaboration initiatives that will enhance customer experience, loyalty and generate customer enthusiasm for new products thus amplifying sales and market share

- Engage with new and emerging cutting-edge retail technology companies to create a CX roadmap - Increase customer delight through festive offers, birthday wishes etc.

- Drive NPS across territories, to ensure optimal customer satisfaction scores

- Manage the CRM campaign calendar (email, SMS, coupon campaigns) end to end in coordination with the partnering agency

- Drive omnichannel shopping with special focus on increasing loyalty and customer visits to website of the company

- Draw analytical insights for offline and online customer behaviour & recommend strategies to maximize omnichannel customer lifetime value across all touchpoints

- Derive actionable insights and drive change programs impacting product, price and promotion - Aid retail operations through qualitative and quantitative consumer research (customer interviews, data analytics)

Women-friendly workplace:

Maternity and Paternity Benefits

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