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09/06 Amar
AM - TA at HuntingCube

Views:530 Applications:106 Rec. Actions:Recruiter Actions:21

Program Lead - Experience - Auto/Auto Ancillary (3-5 yrs)

Gurgaon/Gurugram Job Code: 935411

Program Lead - Experience

1. Define and drive projects, manage implementation activities, and develop processes & SOPs aimed at delivering a seamless and transparent experience- throughout the customer journey

2. Deeply understand the customer and their challenges through research and data analysis. Capture and distribute what customers think and feel at different touchpoints via key metrics including NPS. Synthesize and communicate insights and trends.

3. Present the Voice of the Customer to stakeholders for identifying opportunities to deliver an optimal customer experience

4. Work with various internal functions to design, integrate and execute business-wide processes & action plans

5. As an advocate for the customer, ensure customer delight across all touchpoint

Experience : 3 to 5 yrs

Budget : 7-10 lacs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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