Program Experience Manager - EdTech Hiring for our reputed International client in EdTech space Are you passionate about learning and helping others learn? Do you find people management and mentoring rewarding? Are you technically sound and eager to learn about different technologies? Do you thrive in a fast-paced environment with a diversity of intellectual challenges? We are looking for you! Responsibilities: - Technical skills of new mentors : Responsible for selecting technically strong mentors who can provide superlative services (Project reviews and answers on Knowledge platform) to students - Technical quality of Service : Responsible for deploying processes to ensure that new and existing mentors are providing high quality, technically accurate services to the students - Mentor classification : Direct ownership of validating whether any mentor is a low, medium, or high performer. The validation exercise to encompass all data related to mentor performance to include students ratings, P2P audit score, and data collected by manually checking the quality of services - High performing mentors : Build and lead a community of technically skilled, high performing mentors who would serve as technical experts for an array of Nanodegree programs - Ongoing Technical certification : In a scalable manner, build technical certification modules for the mentors to strengthen their technical skills and develop the competency to support students in a better manner - Technical Mentor Ops processes : Ensure timely execution of parts of Mentor ops processes that need a technical understanding of concepts. Processes such as getting higher quality answers to the students through mentors and plagiarism investigations - Select and onboard Session lead: Identifying high performing and technical strong Session leads who would be taking virtual connect sessions for the Enterprise and Scholarship clients - New Initiatives: Work closely with the rest of the Mentor Operations, Student Services, Product, Engineering, and Content teams to launch new programs and opportunities for enterprise customers, students, mentors, and more What are we looking for : - Technically strong bend of mind with eagerness to learn - Excellent in reading, understanding, and debugging unfamiliar code - Exceptional Programming skills in at least one, but preferably multiple languages (Java, Python, C++, or any other widely used language) - Experience in self-driving car, autonomous systems, robotics - Experience in designing, launching, and managing operational processes to drive processes at scale - Proven experience of prioritizing and multitasking multiple urgent needs - Intuition to guide Udacity mentors by encouraging best practices for tutoring and giving feedback - Flexibility in using, or learning to use different methods for tracking and conveying information such as Zendesk, Google docs, forums, online chat programs, and email Ideal Candidate : - Strong Problem-solving skills - Good at researching and troubleshooting technical issues - Empathetic and a great mentor - Strong organizational skills and ability to meet deadlines - Driven by data to constantly iterate and improve - An excellent communicator who excels in listening, writing, and responding professionally - A team player

Delhi NCR

Program Experience Manager  - EdTech 

Program Experience Manager  - EdTech  ,Job Description for Program Experience Manager  - EdTech  in Simply People in  Delhi NCR for (4-8) years of experience. Apply Now!

Job Description for Program Experience Manager  - EdTech  in Simply People in  Delhi NCR for (4-8) years of experience. Apply Now!