Product/Portfolio Manager - Bank

- Manages all Term Products end-to-end and ensure all customer promises are fulfilled resulting into overall higher level of customer service delivery

- Ensures regular benchmarking of the product against competition to ensure that YES BANK's offering is competitive in the market

- Responsible to build high levels of engagement with aggregator partners to explore opportunities to continuously upgrade the product by adding new merchants & simplifying processes

- Reviews and ensures portfolio credit policies are aligned with business objectives in coordination with Policy team

- Channel management :

i. Drives the various channels like Customer Service, Fraud Risk Management and CVM to ensure delivery against term products targets as defined in the overall business plan

ii. Ensures setting up of monthly channel targets in discussion with respective channel owners and in line with overall business objectives

iii. Designs and executes optimized incentive schemes to ensure channel delivers against target

iv. Arranges product trainings to ensure that all channels are up to date in terms of product knowledge and deliver a superior quality of customer experience

v. Explores opportunities to add to channels

vi. Drives Onboarding of new aggregators and to maintain regular aggregator interaction for driving Instant EMI business

- Conceptualizes and executes awareness and conversion based marketing campaigns for different term products in collaboration with the Marketing Communications team

- Ensures end-to-end process compliance by engaging with various stakeholders like Operations, Customer Service, CVM, Sales etc.

- Regularly tracks and publishes product performance updates

- Ensures all customer issue resolution is within TAT resulting in higher customer satisfaction

- Manages product-related website pages for customer awareness and information and also help in driving additional leads

- Ensures timely processing of aggregator invoices for Instant EMI business

- Drives EMI & loan products such as Instant EMI, EMI-on-Call & Quick Loan for the portfolio to ensure book build