Product Manager Trade and forex

BASIC INFORMATION :

Job Code : Cost Center

Job Title : Product Manager

Functional Title : Product Manager

Grade : M/SM

Management Band : Junior Management

Business Unit : Liabilities Product Management

Division : CA Retail Trade and Forex Product and Program Management

Department : CA Retail Trade and Forex Product and Program Management

Location : Mumbai

Reporting to : No. of Direct Reports

ROLE SUMMARY :

- The role holder is Responsible for management of Current accounts product suite ensuring accurate & timely fulfillment of Customer Delivery objectives - product, process & customer experience in current accounts

KEY RESPONSIBILITIES/ ACCOUNTABILITIES :

- Understanding and identification of opportunities in market segments and develop new products for identified segments/concepts in line with needs

- Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs

- Product Development Initiatives basis competition / product benchmarking

- Developing front end (business enabling) product collaterals and customer communication in consultation with Marketing

- Periodic study of all Product variants/Sourcing Trends in terms of transactional behavior, value build up & qualitative parameters to take necessary action accordingly

- Customization - Account Level / Catchment level (Evaluation of proposals / Managing Approvals / Regular monitoring of customized offering in terms of value build up)

- Standardization of all bank initiated customer communications related to account opening, kit delivery, changes in customer details with the bank

- Periodical Content review on services / tariffs / documentation/ Terms and conditions / bank's policies for customers etc. on the Web / kit / indenting systems

- Ownership of all Direct Banking Channel products (from CA Product perspective) - periodic review of current capabilities / competition benchmarking of services & efforts in enhancing capabilities

- Identifying System development / up gradation opportunities to enhance product & customer experience

- Content ownership in Training / capability building in Current accounts for front-line channels

- Provide necessary MIS / Management update.

- Regularly liaise with internal and external relevant stakeholders

People Management or Self-Management Responsibilities :

- Providing support to the CA channel to enable acquisition Improvement in existing product offering to suit customer needs

- Undertake training of the relationship teams wherever necessary to promote CMS & Capital Markets products

Risk and Internal Control Responsibilities :

- Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, and reputational and audit risks as instructed by the departmental manager.

- Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs

KEY INTERACTIONS :

Key Internal Interactions

Purpose of Interaction : Other Product Teams

- Market Understanding / Bundling opportunities

BDTS :

- Requirement assessment/submission

- Review of existing maintenance

Operations :

- Assessment & Implementation of product/process requirements

- Review of existing processes

Business team :

- Benchmarking exercises

- Product / Customer Delivery performance checks

Key External Interactions

Purpose of Interaction : Vendors

- Alliances / Creating Product propositions

KNOWLEDGE & EXPERIENCE :

Minimum Qualifications

- Bachelor's degree in any field

- Master's degree in MBA - Finance / CA is preferred

Language Skills

- Written and spoken English is essential

Years of Experience : 3 - 8 yrs of Experience

- Understanding of Current Account Product / Market dynamics / Industry Segments

- Basic understanding of Core Banking System in use

- Banking & relevant industry experience

- Strong fundamentals in data analytics

- Excellent presentation & communication skills

COMPETENCIES & KEY PERFORMANCE INDICATORS :

BEHAVIORAL COMPETENCIES :

Core Competencies

Behaviors :

- Customer Focus

- Listens to and demonstrates an understanding of customers' stated needs

- Delivers customer value through timely and quality execution

- Develops an understanding of problems and employs existing or new methods to find solutions

- Professional Entrepreneurship

- Takes proactive and constructive action at work with little or no direction from others

- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role

- Drive for Results

- Seeks to understand the rationale for key decisions and understands implications for own role/ actions

- Displays a sense of urgency to deliver outcomes as per stated timelines

- Reacts to challenges by displaying an optimistic demeanor

- Influence and Impact

- Uses simple persuasion techniques to achieve the desired result / action / commitment from others

- Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset

- Quality Focus

- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work

- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Technical Competencies :

- Strong understanding of Banking Regulations & other legal aspects of product & process management

- Experience in handling regulatory processes dealing with client documentation, customer service & risk categorization

- Basic understanding of Core Banking System in use

- Strong project handling capability & ability to work in a large group of diverse stakeholders

- Excellent Communication - Verbal & Written

- Excellent Presentation skills

- Ability to conduct trainings & workshops

- Tactful & Persuasive

- Sincere & Self Motivated

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