Product Manager Trade and forex
BASIC INFORMATION :
Job Code : Cost Center
Job Title : Product Manager
Functional Title : Product Manager
Grade : M/SM
Management Band : Junior Management
Business Unit : Liabilities Product Management
Division : CA Retail Trade and Forex Product and Program Management
Department : CA Retail Trade and Forex Product and Program Management
Location : Mumbai
Reporting to : No. of Direct Reports
ROLE SUMMARY :
- The role holder is Responsible for management of Current accounts product suite ensuring accurate & timely fulfillment of Customer Delivery objectives - product, process & customer experience in current accounts
KEY RESPONSIBILITIES/ ACCOUNTABILITIES :
- Understanding and identification of opportunities in market segments and develop new products for identified segments/concepts in line with needs
- Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs
- Product Development Initiatives basis competition / product benchmarking
- Developing front end (business enabling) product collaterals and customer communication in consultation with Marketing
- Periodic study of all Product variants/Sourcing Trends in terms of transactional behavior, value build up & qualitative parameters to take necessary action accordingly
- Customization - Account Level / Catchment level (Evaluation of proposals / Managing Approvals / Regular monitoring of customized offering in terms of value build up)
- Standardization of all bank initiated customer communications related to account opening, kit delivery, changes in customer details with the bank
- Periodical Content review on services / tariffs / documentation/ Terms and conditions / bank's policies for customers etc. on the Web / kit / indenting systems
- Ownership of all Direct Banking Channel products (from CA Product perspective) - periodic review of current capabilities / competition benchmarking of services & efforts in enhancing capabilities
- Identifying System development / up gradation opportunities to enhance product & customer experience
- Content ownership in Training / capability building in Current accounts for front-line channels
- Provide necessary MIS / Management update.
- Regularly liaise with internal and external relevant stakeholders
People Management or Self-Management Responsibilities :
- Providing support to the CA channel to enable acquisition Improvement in existing product offering to suit customer needs
- Undertake training of the relationship teams wherever necessary to promote CMS & Capital Markets products
Risk and Internal Control Responsibilities :
- Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, and reputational and audit risks as instructed by the departmental manager.
- Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs
KEY INTERACTIONS :
Key Internal Interactions
Purpose of Interaction : Other Product Teams
- Market Understanding / Bundling opportunities
BDTS :
- Requirement assessment/submission
- Review of existing maintenance
Operations :
- Assessment & Implementation of product/process requirements
- Review of existing processes
Business team :
- Benchmarking exercises
- Product / Customer Delivery performance checks
Key External Interactions
Purpose of Interaction : Vendors
- Alliances / Creating Product propositions
KNOWLEDGE & EXPERIENCE :
Minimum Qualifications
- Bachelor's degree in any field
- Master's degree in MBA - Finance / CA is preferred
Language Skills
- Written and spoken English is essential
Years of Experience : 3 - 8 yrs of Experience
- Understanding of Current Account Product / Market dynamics / Industry Segments
- Basic understanding of Core Banking System in use
- Banking & relevant industry experience
- Strong fundamentals in data analytics
- Excellent presentation & communication skills
COMPETENCIES & KEY PERFORMANCE INDICATORS :
BEHAVIORAL COMPETENCIES :
Core Competencies
Behaviors :
- Customer Focus
- Listens to and demonstrates an understanding of customers' stated needs
- Delivers customer value through timely and quality execution
- Develops an understanding of problems and employs existing or new methods to find solutions
- Professional Entrepreneurship
- Takes proactive and constructive action at work with little or no direction from others
- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
- Drive for Results
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions
- Displays a sense of urgency to deliver outcomes as per stated timelines
- Reacts to challenges by displaying an optimistic demeanor
- Influence and Impact
- Uses simple persuasion techniques to achieve the desired result / action / commitment from others
- Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
- Quality Focus
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement
Technical Competencies :
- Strong understanding of Banking Regulations & other legal aspects of product & process management
- Experience in handling regulatory processes dealing with client documentation, customer service & risk categorization
- Basic understanding of Core Banking System in use
- Strong project handling capability & ability to work in a large group of diverse stakeholders
- Excellent Communication - Verbal & Written
- Excellent Presentation skills
- Ability to conduct trainings & workshops
- Tactful & Persuasive
- Sincere & Self Motivated
Didn’t find the job appropriate? Report this Job