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02/04 Pallavi Goyal
AGM - BD & Operations at Silverpeople

Views:8676 Applications:1112 Rec. Actions:Recruiter Actions:77

Product Manager - Payment - eCommerce (3-7 yrs)

Mumbai/Navi Mumbai Job Code: 814161

1. KEY OBJECTIVE OF THE JOB :

- To oversee and manage their product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features.

2. MAJOR DELIVERABLES :

- Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same.

- Collaborate with usability, analytics, and engineering team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.

- Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits.

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

- Engage in defining a strategic creative direction for product and marketing communication.

- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations.

- Work with various support teams (engineering, design, marketing, contracting) to manage operational issues such as fulfillment, external partner relationships, legal and other compliances and customer conversions.

- Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options.

- Drive customer conversions and increase customer delight via system interventions as well as impactful contacts/leads management.

3. RIGHT PERSON :

Essential Attributes :

- Product Design & Development skills


Technological knowledge :

- Product testing skills

- Strong process orientation

- Mobile first thinking

- Analytical skills

- Strong Communication

- Using Data to take decisions

Desirable Attributes :

- Strategic capability

- Dealing with ambiguity

Desirable Knowledge Areas :

- Has managed and improved conversion by improving offers and payments experience for the customer

- Has led the end-to-end integration of at least one payment method or payment processor

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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