Product Manager - Mortgage

Job description : 

- Responsible for achieving the assigned target of mortgage business(home loans/LAP/OD) through the DMA channel

- To enable the sales team with better tools & processes to ensure that the targets related to DMA channel like business volume, DMA recruitment and activation targets are met

- To review the processes related to DMA channel (recruitment, pay out, code creation etc)and suggest improvements for better TAT and minimal escalations

- To solve all DMA queries regarding pay outs, code creation etc with the help of internal stake holders

- Coordinate with internal stake holders (Operations, Process, Product, Sales) to ensure that the DMAs get a better experience.

- Run a loyalty program for DMAs to ensure they have a longer and a deeper association with us

- Manage the agency which would support in running various programs for the DMAs

- Drive various contests and programs to improve the business volume from DMAs

- Share and drive the various performance reports like DMA recruitment, activation, business with the stake holders.

- Manage the overall Channel cost by altering the product and profile mix of business sourced from the DMAs

- Study and implement the best market practices related to DMAs like recruitment process, pay out process etc.

- Generate more revenue by cross selling other products through DMA channel

- Study the channel satisfaction survey and implement its findings to improve the overall channel satisfaction

- Send new product/ policy communication to channel partners from time to time

- Manage the overall Pay out process to ensure that the channel partners get the pay-outs in time.

- Manage the Online platform(content, communication etc) for DMAs with the help of agency.

- Manage the outbound calling team to improve engagement with channel partners

- Manage the national level alliances(National DMAs)