Product Manager - Insurance

PRODUCT MANAGER

- Professionals in this group apply subject matter knowledge in product planning and execution throughout the product lifecycle.

- The individuals in this group have a keen eye for gaps in consumer product offerings and the innovative mindset to fill them.

- They are responsible for Aligning stakeholders, prioritizing product feature and capabilities and defining a vision for a product.

Key Responsibilities :

- Continuously engage with community to get feedback on the product features, understands and triage customer issues and provide updates on product roadmap

- Anticipate risks; engineering assess and escalate accordingly.

- Help with organizing and presenting program reviews/status to, business, and senior management.

- Defining and implementing the marketing strategy including social media marketing plans and other marketing initiatives for the product/ service line(s).

- Managing all collaterals for the product/ service line(s).

- Working with business development team for proposals/ presentation to clients as required.

- Ensuring smooth operations for the product/ service line(s)

- Develops new software product concepts, designs and enhancements to existing product design that reflect market and user requirements.

Key Performance Indicators :

- Establishing and ensuring to reach the target for converting the leads to final sales.

- Keeping track of the cost incurred to generate a particular potential lead and ensuring the costs are efficient.

- Ensuring cost efficiency while converting potential lead to final sales.

- Ensure that the users have started using your product/feature in a specific time period - total user base & increase in user base

- Identifying the time, the users are spending on a product/feature, how quickly are the users bouncing from the product/feature

- Monitoring critical resource availability and planning appropriately for coverage

- Monitoring the quality of the released product

- Monitoring team performance against sprint calculations using story points

Job Requirements :

Qualifications :

- Bachelor's or master's degree in Business Administration, Computer Science, Finance, Engineering, Economics or Marketing

- Ample field experience for at least 3-5 years in the process of product development, strategy- building, testing or any level of product designing.

- Should be comfortable in making and translating data reports in Microsoft Excel, Google Sheets, and other related software.

- Knowledgeable about your product's users and industry

- Able to analyze complex data and look for trends in the market and users' opinions and behaviour fair and objective when making decisions.

- Technical background with experience in software development or web technologies.

Experience :

- Previous experience in a product development or management role.

- 3-5 years of experience in product management for a B2B/B2C company.

- Experience creating and contributing to a software product roadmap, evangelizing the product vision.

- Experience working directly and cross-functionally with developers, product managers, marketing and other related stakeholders.

Technical Competencies Skills List Knowledge Applicability :

- Business Needs Analysis

- Best practice methodologies in business requirement gathering

- Strategic planning and prioritization for IT business requirements

- Business modelling techniques and tools

- Projection of long term implications of IT solutions or changes

- Business case development

- Design requirement elicitation process, defining analysis and inputs required

- Lead complex and comprehensive analysis of business processes and inputs gathered to understand long-term business requirements and their driving factors

- Facilitate scoping and business priority setting for strategic and complex IT initiatives with senior stakeholders

- Obtain formal agreement from stakeholders and recipients to the scope, prioritised requirements and establishment of a baseline for solution delivery

- Manage effective business processes, through changes and enhancements in IT systems, management and processes

- Establish the contribution that IT initiatives, programmes and solutions can make to business objectives

- Oversee development and implementation of solutions, taking into account the change implications to the organisation and all stakeholders

- Utilise in-depth analysis and business models to present a strong, compelling business case for proposed IT changes
and solutions

- Project long-term costs and benefits, options, risks and impact to senior stakeholders

Project Management :

- Best practices in end-to-end programme management

- Manage large programmes or multiple projects concurrently through the phases from definition, scoping, delivery and successful completion that are typically with significant business impact, and high-risk dependencies

- Plan programmes in accordance to organisation requirements

Internal

- Current methodologies and tools in industry

- Strategies for alignment of different programmes

- Programme risk anticipation, mitigation and planning

- Resource-management techniques

- Project budget planning

- Performance review processes for programmes

- Identify programme implications, and manage and coordinate project interdependencies with other projects

- Determine appropriate methodologies and tools, ensuring that they are fit-for- purpose

- Develop a programme-specific risk management plan

- Develop a stakeholder engagement plan to secure the buy-in and support of critical stakeholders

- Plan programme budgets, and strategically control and allocate resources across multiple projects

- Review progress and performance of individual projects and recommend actions for improvement

Problem Management :

- Problem management process

- Incident management process

- Tools used in problem and incident management

- Usage of categorisation, impact and priority coding systems in problem management

- Principles of reactive and proactive problem management

- Documentation requirements and protocols in problem management

- Usage of documentation tools, systems and records to log relevant information throughout the problem's lifecycle

- Monitor the lifecycle of specific problems

- Diagnose the causes of incidents and problems

- Categorise incidents and problems according to established guidelines

- Identify appropriate solutions to resolve problems

- Implement solutions to address the problem through appropriate control procedures

- Propose solutions to prevent future occurrences of similar problems

- Document information about problems and the appropriate workarounds and resolutions

Product Management :

- Competitor, consumer and technology trends

- End-to-end processes in product management

- Product lifecycle

- Product performance analysis

- Components of a product roadmap

- Develop a product requirements document, according to a set direction and guidelines

- Manage the lifecycle of a product, alongside the tracking of consumer response

- Identify competitor, consumer and technology trends in relation to the product

- Facilitate phase-in and phase-out of products to ensure smooth transition

- Support sales and marketing activities for the product, in line with product strategy

- Analyse trends in product performance

- Propose improvements to the product or branding to enhance product performance

Software Design :

- Design requirements for simple, basic software components

- Basic software design tools and techniques

- Types of controls, elements and features in software

- Design a simple software component or interface according to functional specifications and business requirements

- Utilise appropriate software design methods and tools, in line with the organisation's software design practice and principles

- Identify relevant controls, elements and Internal Indicators of software functionality and interoperability

- Documentation of design details features to be included in the software to meet its design objectives

- Assess functionality and interoperability of different elements or components in the software design

- Produce detailed design documentation mapped to user specifications

Applications Development :

- Long term vision and immediate objectives of the application

- Key characteristics, pros and cons of different application development methodologies

- New and emerging trends in application development

- Advanced programming languages and tools, and their uses in different contexts for different application features

- Applicability and reusability of externally developed codes and components

- Relative criticality or importance of different application components or properties

- Various debugging processes and suitability for different contexts

- Feasibility analysis for incorporating new, complex or advanced features or capabilities

- Measures of software complexity

- Industry best practices in secure software and applications development

- New and emerging secure software and applications development techniques, tools and approaches

- New and emerging techniques for seamless software deployment

- Evaluate implications of new and emerging trends on application development

- Plan large-scale or business-critical application development projects

- Determine application development methodologies, tools, and programming languages

- Manage interdependencies of multiple work streams and complexity in applications development

- Establish an efficient and effective application testing process that includes vulnerability assessments and secure testing

- Oversee application development approaches and plans to ensure achievement of quality, safety and security standards

- Establish debugging process for application issues encountered

- Review recommendations to improve the overall functionality, usability and security of applications, against cost,
efficiency and viability considerations

- Evaluate new technologies, secure coding and practices that will enhance security capabilities in applications development

- Evaluate feasibility and incorporate predictive behaviour or data analytics, geo-spatial capabilities and other advanced features in application development

Functional Competencies :

Life Insurance - Generalist

Demonstrate strong knowledge of:

- Product portfolio

- Sales Channels (Branch, Virtual Channels)

- Sales process

- Claims process

- Risk & Regulatory Frameworks

To the effect of:

- performing effective and independent work in a few knowledge areas

- Assessing and diagnosing issues across some knowledge areas

- Determining preliminary solutions to identified issues and gaps

Internal Key Interactions :

- All internal departments

- Inputs needed from ETLI

- Sales

External Nature or purpose of interaction :

- Industry peers