Product Manager - Hygiene & Pest Services - IIM/IIT/NIT

JD Product Manager-ONLY FROM SERVICE INDUSTRY PLEASE

Job Location Mumbai

Reports to - Chief Digital & Customer Experience Officer

- Category manager for one or more hygiene & Pest services

- Work with coordinating departments to create and implement a decisive project plan and strategy from product development to launch.

- Act as the key authority and point of contact for project development concepts, business strategy and business models.

- Perform various project management duties, including creating a budget and ensuring it is not exceeded, managing work plans and facilitating an efficient product development effort between individual co-workers and departments.

- Partner with the marketing, IT and Customer experience teams to bring the product vision to life with prototypes and mocks.

- Ensure that various stages of product development are completed on time by leading, organizing and requesting constant updates from cross-functional teams.

- Collect, analyze and report on data and make adjustments to development plans as needed to facilitate a successful new product rollout.

- Represent the voice of the end consumer throughout the development process.

- Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development

- Training monitoring of all new recruits & refresher training of HE & Non HE regarding service protocols

- Handling the Category P&L management and responsible for the growth of respective category.

- P&L Responsibility. Work along with Marketing and Sales teams (Call Center and Direct Sales) to create opportunities for sales growth. Create partnerships for additional sales channels.

- Work along with technical, operations, and technology teams to innovate/create/refine service protocols and digitize them for standardization. Complaints reduction and NPS improvement strategies.

MBA from institutes (JBIMS,MDI SPJain,NMIMS,Symbiosis IIMs, etc) or IIT/NIT graduate

CHEMICAL ENGINEERING WITH MBA WOULD BE GOOD TO HAVE

- Product Management exposure (design, launch, train, improve..) in services business

- Needs to understand customer service orientation strongly

- A dynamic energetic professional with a startup experience will be preferred, who can bring in the best business practices to propel growth.