Job Opening for Product Manager- Debit card with Leading Bank based at Mumbai
- Manage new/existing products and customer engagement for debit cards
- Manage new development/enhancement and innovation projects for by working closely with the cross-functional teams
- Conceptualize and evaluate new functionalities for increasing penetration and usage of debit cards
- Engage with internal teams to devise strategies for leveraging debit cards for customer acquisition and engagement
- Manage relationships with service providers and partners
- Manage relationships with card networks(VISA/MasterCard/RuPay)
- Debit card life cycle management including pre-issuance
- Analyzing transaction declines and making necessary changes at system level and increasing customer awareness through effective communication to reduce declines
- Liaise with operations team for handling all pre-issuance and transaction reconciliation requirements
- Manage and enhance all channels for debit card requests like branch, bank's website, net and mobile banking
- Handle customer escalations and address and resolve them in an effective and quick manner
- Analyze the trends on debit cards, category, segment and work towards developing new/improved product offerings with an objective of acquiring new customers, with improved customer experience and reduced cost/risk
- Manage P&L for card products to deliver targeted growth and attain revenue targets and costs
- Manage all key business drivers such as cost, revenue, portfolio management and attrition
- People management and mentoring of team members
Qualifications:
- Strong knowledge of Product Development, Positioning, Strategy and Pricing
- Well versed with card payment transaction flow which includes authorization and settlement
- Intimate knowledge of technology embedded in card payments
- Demonstrated track record of successful results across previous work experiences
- Data driven mindset and excellent analytical skills
- Project management skills and ability to take initiatives from conception to execution
- Strong team player and ability to work closely with cross-functional teams
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