Upgrade to Pro Member
Practice Leader - Financial Services at ABC Consultants
Views:333 Applications:135 Rec. Actions:Recruiter Actions:16
Product Manager - Customer Experience - eCommerce (4-10 yrs)
Description :
- This role is responsible for driving the customer experience (CX) roadmap across multiple channels including mobile app, mobile web, desktop and call centers. She/He will partner with Operations and Marketing teams to formulate the CX roadmap and partner with UX, Technology and Data teams to implement the roadmap.
Responsibilities :
- Define a world-class experience for the customers that bridges online and mobile channels including messaging channels such as whatsapp, etc.
- Partner with UX research and design teams on user research and testing exercises . Coordinate and engage with multiple teams from a variety of functions including tech, product, design and operations teams to prioritize and launch new features or enhancements.
- Define, measure and monitor key metrics and use the same to drive the customer experience Roadmap.
Qualifications :
- Proven track record of customer obsession and innovation in high-growth companies from eCommerce/fintech/gaming domains
- Demonstrated ability to think both strategically and tactically including the ability to formulate data-driven and result-oriented decisions.
- Ability to prioritize in an ambiguous environment.
- Experience of product management/consulting/marketing highly preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
