Product Manager - Business Quality - Auto Loan

Job Description:

As the Operations Quality Manager, your role revolves around ensuring operational excellence and maintaining quality standards within the sales and collection teams.

Key responsibilities include:

Disbursement and Repayment Quality Management:

- Oversee operational quality related to disbursements, including hind sighting, file dispatch, and document correctness, as well as repayment quality involving e-Nach drives, e-KYC, and mandate curing.

Collection Quality Management:

- Manage collection quality metrics such as FEMI (First EMI), NS (Non-Starter), 6MOB (6 Months on Book), and GFR (Gross Flow Rate) with the assistance of your team and frontline staff.

Business Development Activities:

- Coordinate business development activities such as login conversion reviews, same-day login and disbursement processes, and special drives targeting customers with good CIBIL scores.

Collections Analysis and Actionable Insights:

- Utilize your understanding of collections to analyze trends and data, deriving actionable insights to improve collection efficiency and effectiveness.

Team Management:

- Lead and drive your team to provide effective business support, ensuring alignment with organizational objectives and quality standards.

Threshold Management:

- Ensure critical factors such as 6MOB, GFR, FEMI, and NS remain below organizational threshold limits to maintain smooth scheme and Loan to Value (LTV) operations.

Issue Resolution:

- Address and resolve issues escalated by frontline sales teams and dealers promptly, ensuring minimal disruption to business operations.

Training and Coordination:

- Collaborate with the training team to enhance the efficiency and effectiveness of the frontline sales team through targeted training programs.

Market Visits and Solutions:

- Conduct market visits to understand local issues and challenges, providing proactive solutions to improve operational performance and customer service.

- Your success in this role depends on your ability to effectively manage operational quality, drive process improvements, and provide support and guidance to frontline teams to ensure adherence to quality standards and achievement of business objectives.

- Strong leadership, analytical skills, and communication abilities are essential for excelling in this dynamic and multifaceted position.