Responsibilities :

- Assisting with Customer implementations and Product Quality Assurance. Essentially, this person will become a go-to-person for the Product. Over time, expected to develop strong knowledge of the inner workings of the product (business logic, not software code)

- Provide Level 2 support - Support customer success managers in problem triaging and fixing any issue

- Act as a Product Owner in agile scrum and maintain Product Backlog in JIRA.

- Interact with customers, understand their problems and effectively communicate with them.

- Should have good SQL skills (MS SQL Server preferred) to write queries to understand the data presence through the flow

- Should have the ability to write requirements in detail for the benefit of engineering teams (QA and Dev)

- Regularly interact with engineering teams (QA and Dev) and ensure timely and quality deliverables

Skills required :

- Business Analysis and Requirement Gathering Skills

- Must have - Demonstrated experience as product support analyst or product implementation analyst or product quality assurance analyst.

- Communication Skills: should have experience talking to clients and engaging the.

- Problem-Solving Skills: Should be able to isolate the problem area

- Critical Thinking Skills: Should be able to provide valuable feedback towards product improvement

- Must have Good SQL knowledge: Should be able to track the data to identify the exact location of problem

- Facilitation Skills: Should be able to facilitate smooth working of engineering teams during problem fixing and QA

- Experience in analytics will be preferred

- Experience in Mobile App and APIs will be preferred

Attributes :

- Ownership mentality

- Curious

- Approachable

- Customer obsession

- Discerning

- Passionate problem-solver

Education :

- An Engineer by qualification (oil and gas/mechanical background will be preferred)

- An MBA from premium institute ONLY

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.