AIIT - Enterprise Transformation CRM ( SAP, Siebel,MS Dynamics, SFDC)

General Business Consulting

- Possesses good functional and domain knowledge and provides specialized inputs. Has relevant experience in the CRM area

- Can solve a structured and defined problem in a functional area. Can break the problem into smaller modules and go into details and define each module

- Supports a project in implementing and operationalizing a business or operating model within the offering or area of work

- Provides Point of view, solution, data or input for an area or module in deck making, proposal or project where problem and scope of work is defined. Big picture and storyline of the larger engagement is shared

- Has familiarity or expertise with assets / tools in area of work. Eg Working experience of CRM Packages, basic understanding of BI Tools Analytics modes etc

- Given the functional depth, successfully delivers projects within the same SL / Offering group

- High proficiency in excel based tool development, Data management, Data analysis abilities, Analytical abilities

Client and Project Management

- Project manages a module / part of a project within a specific area or domain

- Works on client site with minimal supervision in his / her area

- Interacts with client and provides specialized inputs at a functional level

Communication

- Has good written and verbal communication skills. Can articulate and share points well

- Shares inputs in his / her area to support a deck

- Make presentations wherever required to a known audience or client on functional aspects of his or her domain. Is part of the larger team which presents to the client

Skills

- Expereinced in formulating CRM startegy and have good understanding of Industry trends

- Hands on function/ process experience in CRM diagnostics, CRM process design, business blueprint and functional design. Expertise in one or more of CRM packages such as SAP CRM, SFDC, Siebel, MS Dynamics is a must

- Strong technical knowledge in area of CRM, Data Model, Interfaces, Integration and able to represent the product solution from technical perspective

- Familiarity in leveraging CRM SureStep, Siebel CRM, SAP CRM methodology for full - lifecycle implementations

- Have a minimum of two full life cycle implementation experience in SAP CRM/Siebel/MS Dynamics/SFDC (Analysis to Deployment) preferably with global clients

- H1B visa holders would be preferred

Required

- Industry Expertise: Experience in automotive and industrial equipment is preferable.

- Functional Expertise: Expertise in one or more CRM packages from SAP, Siebel, MS Dynamics, Salesforce etc

- Domain Development: Develop assets and methodologies, develop of points-of-view, research or white papers, support development of marketing collateral, conduct public speaking and publish in industry periodicals

- 3-7 years progressive industry (MNC companies) and/or consulting experience in the discrete industry, and preferably in automotive and industrial equipment sector

Education (B.Tech\BE + MBA)

- B.Tech from IIT/NITs in Mechanical/Industrial/Electrical/Electronics/Automobile Engineering

- MBA from TOP Tier-2 B school would be preferred

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