Job Title: PTP Lead 

Location: Bengaluru

Qualifications: University degree or equivalent, Business degree holder

- Accurate, efficient and organized within daily responsibilities

- Adaptable to learn new processes, concepts, and skills

- Demonstrates the ability to work as part of a team

- Written and spoken ability to communicate in English for Accenture interaction

- Microsoft Office skills

- A good team player and can communicate easily with Accenture, Client and third parties staff at all levels

Job Description: 

OVERALL PURPOSE OF JOB The person will be responsible for overseeing teams of Processors and Analysts under Accounts Payable.

He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported.

He/ she also oversees complex cases and customers and troubleshoot issues.

Maintain Client relationship

Responsibilities/Authorities Main accountabilities:

Production Supervision and Support

- Monitors Process performance

- Supports high quality work through a positive environment

- Monitors team member's performance with the focus on improvement Service Level Agreements and Performance Metrics

- Review individual and team service levels are met or exceeded

- Reviewing daily, weekly and monthly service levels and provides recommendations for improvements

- Escalation point for questions or issues surrounding service levels Quality

- Ensure the Quality is maintained as per SLA

- Ensures timely check & review for any quality issues, and provide mitigation.

Performance Management

- Create Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

- Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

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