Procol - Director - Customer Success

Director - Customer Success

We're looking for Director of Customer Success who has good knowledge and understanding of business and has an experience in procurement and implementing software.

Responsibilities :

- Ensure that every client derives the maximum return from their investment in the platform

- Provide subject matter expertise on best procurement practices

- Work alongside the internal business development teams to foster new opportunities within existing business

- Excellent communication and customer engagement skills, the kind needed to delight India based customers

- Exceptional Project management skills to drive cross functional initiatives with engineering, sales and field teams with utmost efficiency and attention to detail

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Personal energy, passion, and drive to ensure we consistently delight our customers

What we are looking for :

- Top tier MBA or Engineering College Background

- 2-5 years of experience in enterprise software account management, sales, customer facing product management or digital and social account management, preferably with India based customers

- Analytical Skills + Customer Facing Background