Responsibilities: - Identify customer pain points and build customer development roadmaps - Increase the client adoption - Minimize the customer churn - Monitor and improve customer health metrics - Running experiments for client success - Manage the customer relationships - Collaborate across teams to deliver value to customers Requirements: - Technical education: MBA or B.Tech tier 1 equivalent - Min 5 years experience in consulting/customer success background (ideally from a successful SaaS startup) - Analytical and problem solving skills - Great articulation and communications - Solid business understanding - Strong documentation (presentation, excel, emails) - Experience in building and managing a team of account managers and support team - Experience in building strong customer relationships Great to have: - Understanding of B2B sourcing and procurements - Passionate about solving problems through technologies

Gurgaon/Gurugram

Procol - Director - Customer Success 

Procol - Director - Customer Success  ,Job Description for Procol - Director - Customer Success  in Procol in  Gurgaon/Gurugram for (4-9) years of experience. Apply Now!

Job Description for Procol - Director - Customer Success  in Procol in  Gurgaon/Gurugram for (4-9) years of experience. Apply Now!