Process Trainer - BPO

- Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program.

- To train and develop CCEs as required by operations and in line with quality department.

- Should be able to establish relationship with operations team and clients to receive feedback on Training and delivery.

- Ability to interact with clients and represent training function at a process level.

- Identify Training Need, handling client escalations.

- Manage process training for new hires and tenured agents.