21/11 HR
Senior Recruiter at ARA Resources Pvt Ltd

Views:181 Applications:39 Rec. Actions:Recruiter Actions:18

Process Trainer - BPO (3-4 yrs)

Mumbai Job Code: 866319

- Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program.

- To train and develop CCEs as required by operations and in line with quality department.

- Should be able to establish relationship with operations team and clients to receive feedback on Training and delivery.

- Ability to interact with clients and represent training function at a process level.

- Identify Training Need, handling client escalations.

- Manage process training for new hires and tenured agents.

Women-friendly workplace:

Maternity and Paternity Benefits

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