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21/11 HR
Senior Recruiter at ARA Resources Pvt Ltd

Views:260 Applications:54 Rec. Actions:Recruiter Actions:18

Process Trainer - BPO (3-4 yrs)

Mumbai Job Code: 866319

- Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program.

- To train and develop CCEs as required by operations and in line with quality department.

- Should be able to establish relationship with operations team and clients to receive feedback on Training and delivery.

- Ability to interact with clients and represent training function at a process level.

- Identify Training Need, handling client escalations.

- Manage process training for new hires and tenured agents.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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