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Opreation Head at NSK HR Solution
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Process/Sales Trainer - BPO (4-5 yrs)
Create Process training material like FAQ's, training manuals, Presentations, handouts.
- Determines training requirements and reviewing results of trainer coaching; evaluating training effectiveness.
- The candidate should be able to drive ethical selling techniques and improve agent capability through mentoring and continuous coaching sessions.
- Analyze Training requirements, design to Trainee expectations, and deliver high quality training within committed time frames.
- Smooth transitioning of new hire training batches to the production floor.
- Preparing Handover and batch release reports for Operations.
- Present data on training performance and actively participate in reviews.
Desired Profile for Process Trainer:
- Should have 1 -3 years- experience as a Process/Sales Trainer with BPO Industry.
- Should have experience in coaching and feedback sessions.
- Should be well versed in Grammar/ Pronunciation.
- Ability to design, deliver and evaluate training for batches of various sizes.
- Knowledge of training and development techniques.
- Recognized certification(s) in the field of training would be an added advantage.
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