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Senior Recruitment Associate at PeopleStrong
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Process Manager - Digital Transformation - Auto (5-9 yrs)
Responsibilities & Key Deliverables
- Re-engineer the processes for the re-imagined omni channel customer journey. It includes both new and existing formats of dealerships
- Work with digital transformation project team and build strong relationships with multiple internal and external stakeholders and ensure their buy in
- Identify, appoint and manage relationship with vendor partners for creating the new process blueprint and rolling it out
- Understand digital and technology and be able to leverage this to eliminate, truncate or create brand new processes
- Plan the roll out of these new processes with the larger project squad and assist with training personnel on new processes, IT application selection, and implementation
- Works cross-functionally to integrate new process and procedure changes. Conducts organizational readiness assessments and stakeholder analyses to ensure seamless execution of change management activities across the enterprise
- Responsible for initiating, monitoring and executing complex continuous improvement projects as assigned to increase productivity, maximize profitability, and improve customer satisfaction
- Assists in the identification, selection, scope and execution of projects; utilizing Key Process Indicators and uniform Process and Change methodologies
- Defines and measures success metrics and monitors change progress. Stays abreast and trains on new technologies and tools that are related to job duties
- Manages multiple projects simultaneously while still delivering to agreed-upon time lines
Experience :
- Demonstrated capability of creating new process design and implementing the same. Ability to manage large, complex multiple stakeholder engagements.
- Worked in agile and unstructured environments and adept at handling complexity and ambiguity.
- Proven to be a change catalyst.
- Problem-solving and time management skills. Excellent communication skills, verbal and written.
Interested Candidates are requested to share your CV.
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