- The role holder will be responsible for Identification and Evaluation of CPA staff, Infra Management, Process and System Training, Implementation,
- Daily MIS Tracking and Review of work process at multiple locations, CPA Grading, Hiring, Training, Automation,Process Audit Liaisoning with Vendors for any issues in process and flow of cases.
- Identification and Evaluation of CPA staff
- Documentation and Compliance
- FTNR Ratio
- CPA Grading
- Automation/Digitalization
- Resolution of any queries related to CPA HUB Process from all the related parties
- Conducting audit related to process laid down for CPA HUB on regular basis, for finding Gaps if any.
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