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26/06 Payal
Senior HR Associate at

Views:2180 Applications:133 Rec. Actions:Recruiter Actions:2

Process Lead - Six Sigma Certified - EduTech Startup (6-12 yrs)

Bangalore Job Code: 713771

Six Sigma Certification is must

- Responsible for identification and execution of end-to-end business process activities - creating, controlling & improving business processes and focus on improving the customer experience & increasing the quality/effectiveness of the transactions processed

- Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact-based, and disciplined methodology to effectively deliver change

- Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping

- Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience

- Recommend and document business requirements for system enhancements or changes; create and execute change management activities in a timely manner

- Drive and/or Lead process improvement projects that are focused on delivering sustainable increases in customer satisfaction across a range of business processes and functions

- To ensure projects are monitored and reported against timescale, financial and quality targets and implement corrective actions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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