Process Lead - Six Sigma Certified - EduTech Startup

Six Sigma Certification is must

- Responsible for identification and execution of end-to-end business process activities - creating, controlling & improving business processes and focus on improving the customer experience & increasing the quality/effectiveness of the transactions processed

- Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact-based, and disciplined methodology to effectively deliver change

- Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping

- Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience

- Recommend and document business requirements for system enhancements or changes; create and execute change management activities in a timely manner

- Drive and/or Lead process improvement projects that are focused on delivering sustainable increases in customer satisfaction across a range of business processes and functions

- To ensure projects are monitored and reported against timescale, financial and quality targets and implement corrective actions