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Senior Consultant at First Call HR Resource
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Process Excellence Role - Process Improvement/Quality/Transformation - BPO/KPO/ITeS (14-23 yrs)
Process Excellence, Business Excellence, Process improvement, Business Transformation through Lean Six Sigma, RPA/ Robotic process Automation.
Location - Pune
Min exp: 14-23 yrs
Domain: FNA, FAO, F&A
Key Responsibilities :
- Planning & execution of the transformation strategy and roadmap for strategic initiatives
- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools like Automation Anywhere and working closely with the development team
- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans
- Managing relationships with external contractors and consulting project resources as necessary
- Defining the delivery roadmap, including input into the budget
- Managing end-to-end life cycle from strategic planning to tactical activities also post production management
- Designing and executing a monthly delivery forecast across the service lines
- Identifying new opportunities within existing category to grow market
Desired Skills & Competencies :
- Ability to handle, escalate & resolve queries in a timely manner
- Ability to prioritise, meet deadlines and work under pressure
- Ability to communicate effectively to all levels of internal and external contacts
- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
- Strong client relationship building skills
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Ideal Candidate :
- At least few years of experience in evangelizing, innovation, setting up new lines of businesses in technology environment preferred
- Strong Knowledge in Automation (RPA, MI, AI and cognitive is a plus)
- Experience in managing projects, controlling scope, delivering on time/on budget, managing a team, reporting status, managing issues
- Travel readiness and exposure to international locations
LEAN and Six Sigma Black belt certification is mandate.
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