Process Excellence Role - IT

- Define problem statement, design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma

- Develop solution for the opportunity areas and work collaboratively with the internal / external teams

- Work closely with the project team /work as a change consultant

- Preparing and defining the project scope of work, financial plan, its goals and deliverables

- Assigning responsibilities

- Identifying the resources- requirement

- Managing all aspects of the project business plan and budget

- Leading the operational, financial and technological aspects of projects based on timelines and work plans

- Coordinating directly and indirectly with project staff to ensure successful completion of the project

- Directing, supervising, supporting and coordinating the project team members/staff

- Tracking project deliveries using project management tools

- Managing project deliverables in line with the project plan

- Recording and managing project issues and escalating where necessary

- Resolving cross-functional issues at project level

- Managing project scope and change control and escalating issues where necessary

- Communicating intensively with stakeholders and vendors to establish cordial/effective working relationships

- Ensure all required statutory and regulatory conditions are being met

- Proactively manage foreseen project risk, mitigating as necessary

- Manage changes to the project without unduly affecting the stated objectives and benefits

- Reporting on project progress and communicating relevant information to the Executive Committee, including the project board

- Coordinating the lesson learned process

- Options assessment

- Benchmarking and providing recommendations to the client

- People management

Asset Creation and management:

- Maintaining a central repository of all project related documentation

- Prepare case studies and lessons learnt on successful completion of the project

Business Development:

- Identify new project opportunities within the business area, and proactively pitch for more work for Knowledge services as a whole

General Responsibilities (including people development):

- Share best practices with the Knowledge Services team, and conduct knowledge sharing sessions

- Train and mentor new joinees, or up-skill tenured team members

- To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.