27/04 Monica
Senior Consultant at First Call HR Resource

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Process Excellence/Quality Role - Business Transformation - BPO/KPO/ITES (8-13 yrs)

Chennai Job Code: 691636

Process Excellence, Business Excellence, Process improvement, Business Transformation through Lean Six Sigma, RPA/ Robotic process Automation.

Location - Chennai

CTC: upto 20LPA

Key Responsibilities :

- Planning & execution of the transformation strategy and roadmap for strategic initiatives

- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools like Automation Anywhere and working closely with the development team

- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans

- Managing relationships with external contractors and consulting project resources as necessary

- Defining the delivery roadmap, including input into the budget

- Managing end-to-end life cycle from strategic planning to tactical activities also post production management

- Designing and executing a monthly delivery forecast across the service lines

- Identifying new opportunities within existing category to grow market

Desired Skills & Competencies :

- Ability to handle, escalate & resolve queries in a timely manner

- Ability to prioritise, meet deadlines and work under pressure

- Ability to communicate effectively to all levels of internal and external contacts

- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

- Strong client relationship building skills

- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Ideal Candidate :

- At least 8-12 years of experience in evangelizing, innovation, setting up new lines of businesses in technology environment preferred

- Strong Knowledge in Automation (RPA, MI, AI and cognitive is a plus)

- Experience in managing projects, controlling scope, delivering on time/on budget, managing a team, reporting status, managing issues

- Travel readiness and exposure to international locations

- Knowledge on LEAN and Six Sigma

Women-friendly workplace:

Maternity and Paternity Benefits

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