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27/04 Monica
Senior Consultant at First Call HR Resource

Views:9316 Applications:524 Rec. Actions:Recruiter Actions:69

Process Excellence/Quality Role - Business Transformation - BPO/KPO/ITES (8-13 yrs)

Chennai Job Code: 691636

Process Excellence, Business Excellence, Process improvement, Business Transformation through Lean Six Sigma, RPA/ Robotic process Automation.

Location - Chennai

CTC: upto 20LPA

Key Responsibilities :

- Planning & execution of the transformation strategy and roadmap for strategic initiatives

- Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools like Automation Anywhere and working closely with the development team

- Contributing to the delivery of change incubation, anticipating organizational needs and developing implementation plans

- Managing relationships with external contractors and consulting project resources as necessary

- Defining the delivery roadmap, including input into the budget

- Managing end-to-end life cycle from strategic planning to tactical activities also post production management

- Designing and executing a monthly delivery forecast across the service lines

- Identifying new opportunities within existing category to grow market

Desired Skills & Competencies :

- Ability to handle, escalate & resolve queries in a timely manner

- Ability to prioritise, meet deadlines and work under pressure

- Ability to communicate effectively to all levels of internal and external contacts

- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

- Strong client relationship building skills

- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Ideal Candidate :

- At least 8-12 years of experience in evangelizing, innovation, setting up new lines of businesses in technology environment preferred

- Strong Knowledge in Automation (RPA, MI, AI and cognitive is a plus)

- Experience in managing projects, controlling scope, delivering on time/on budget, managing a team, reporting status, managing issues

- Travel readiness and exposure to international locations

- Knowledge on LEAN and Six Sigma

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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