Process & Analytics Role - Segments - BFS

Process & Analytics (Segments)

- Strategy formulation and implementation of processes for segments

- Defining Customer journey and continuous improvement for same.

- Conceptualizing campaigns and implementation for desired results

- Strong in conceptualizing ideas and converting into functional and Non-Functional BRD and UD documents

- Identify process design/redesign, RCA of an issue and present to the Senior Management and get buy in from all stakeholders for implementation

- Management of Core banking system/Digital Channel for segments ; development and day to day work

- In previous roles, must have led projects basis project management phases with multiple stakeholders

- Ensuring adherence to Compliance processes and guidelines

- Work closely with Operations, Business Solution Group, Marketing teams for seamless implementation and delivery

- Management of MIS / analytics team for segments and third-party products