Process Analyst

Leading US based Financial Services firm

Process Analyst

Job Code :- 0118

Roles & Responsibilities:

- Accurate processing/configuration of Plan setup and Plan maintenance x tracs

- Respond timely to operational requests submitted by Relationship managers/ SIG Implementation managers

- Perform complex problem resolution and root cause analysis.

- Identify process improvement opportunities.

- Meet and exceed all internal targets arrived based on the service level agreement

- Manage all aspects of the Project Life Cycle deliverables.

- Communicate project milestone feedback to all the concerned levels of the organization.

Behaviours:

- Strength in analysis, research, and problem resolution

- Excellent communication and presentation skills.

- Strong customer service skills and some experience working with internal business partners.

- Strong attention to detail and Independent judgment- Decisions made can impact implementation live date, client relationship and participant experience. Incorrect processing can result in errors with plan level data.

- Flexibility to quickly adapt to changes in product and processes. Demonstrated ability to manage multiple processes simultaneously

- Strong time management and prioritization skills.

- Strong process improvement focus.

- Working knowledge of systems equivalent to WPDT, XTRAC, FPRS etc. and exposure to Defined Contribution will be a plus

Profile of the candidate:

- Should be a Graduate B.Sc or B.Com

- An experience of 2.00 – 3.00 yrs in non voice BPO operations.

- A prior experience of working on financial US Retirement Plans

- Preferable- should have worked on (U.S Retirement Pension Plans, 401k/pension, or worked on IRAIRS Rules or any Pension solutions process) - Should have 1 year of minimum experience in this field.

- Good knowledge of MS Office applications

- Willing to work in shifts (Night shifts)

- MBA/BE/BTech, other management and other technical background to be avoided

Profile of the candidate:

- Should be a Graduate B.Sc or B.Com

- An experience of 2.00 – 3.00 yrs in non voice BPO operations.

- A prior experience of working on financial US Retirement Plans

- Preferable- should have worked on (U.S Retirement Pension Plans, 401k/pension, or worked on IRAIRS Rules or any Pension solutions process) - Should have 1 year of minimum experience in this field.

- Good knowledge of MS Office applications

- Willing to work in shifts (Night shifts)

- MBA/BE/BTech, other management and other technical background to be avoided

Contact:-
Athreya
athreya@recruiseindia.com

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