Principal Program Manager - Defect Reduction - eCommerce

Female candidates apply only

Principal Program Manager - Defect Reduction with leading E commerce company

- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

- Effectively manage customer expectations and resolve conflicts that balance client and company needs.

- Drive team to manage large programs, dependencies and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints.

- Develop process to effectively maintain and disseminate project information to stakeholders.

- Be successful in a delivery focused environment and determining the right processes to make the team successful.

- This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.

- Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

- Build and manage a very strong team of program managers and analysts who use data and metrics to drive decision-making and innovate on behalf of the customer.

- Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product road maps based on this strategy along with your teams.

- This leader will lead the organization through change, evolution, and sustained growth. The right leader will evolve and scale the organization along with the business.

- With the business growing rapidly, this leader will not have the luxury of having a tunnel-vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between competing priorities.