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02/05 Pooja Gurung
Director - Talent Acquisition at Spot Buzzy

Views:256 Applications:44 Rec. Actions:Recruiter Actions:7

Principal/Manager - Customer Success - SaaS (10-12 yrs)

Mumbai Job Code: 1088621

CUSTOMER SUCCESS MANAGER

Roles and Responsibilities :

Job Responsibilities :

- Taking complete ownership for the Customers based in India

- Providing initial, ongoing and refresher training (face-to-face) to customer stakeholders

- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product

- Gathering customer data where required to support implementations

- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner

- Reporting issues faced by the users to the Product / Engineering team

- Managing customer expectations around delivery times for product fixes and enhancements

- Conducting periodic dipstick with users to proactively monitor product satisfaction

- Monitoring product usage encouraging customers to increase usage where there is scope for improvement

Required skillset :

- Degree in Business Management from a top Business school / university

- Minimum 10 - 12 years - in B2B enterprise experience in Customer Success portfolio from SAAS background

- Attention to detail and have zeal to to get into the grass root level to fix an issue

- Relationship Management & build Customer Focused strategies

- Concentrate on Customer Retention

- Energetic team player, driven and self-motivated

- Self-starter with the ability to work with limited input

Women-friendly workplace:

Maternity and Paternity Benefits

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