CUSTOMER SUCCESS MANAGER Roles and Responsibilities : Job Responsibilities : - Taking complete ownership for the Customers based in India - Providing initial, ongoing and refresher training (face-to-face) to customer stakeholders - Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product - Gathering customer data where required to support implementations - Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner - Reporting issues faced by the users to the Product / Engineering team - Managing customer expectations around delivery times for product fixes and enhancements - Conducting periodic dipstick with users to proactively monitor product satisfaction - Monitoring product usage encouraging customers to increase usage where there is scope for improvement Required skillset : - Degree in Business Management from a top Business school / university - Minimum 10 - 12 years - in B2B enterprise experience in Customer Success portfolio from SAAS background - Attention to detail and have zeal to to get into the grass root level to fix an issue - Relationship Management & build Customer Focused strategies - Concentrate on Customer Retention - Energetic team player, driven and self-motivated - Self-starter with the ability to work with limited input

Mumbai

Principal/Manager - Customer Success - SaaS 

Principal/Manager - Customer Success - SaaS  ,Job Description for Principal/Manager - Customer Success - SaaS  in Spot Buzzy in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Principal/Manager - Customer Success - SaaS  in Spot Buzzy in  Mumbai for (10-12) years of experience. Apply Now!