Principal HR Business Partner - Online/Internet

Job Description :

- Looking for an exceptional HR leader to drive the development and implementation of the HR Strategy in support of the Customer Support Leadership in India. 

- This role requires a progressive, data driven and customer obsessed Human Resources Leader who will have responsibility of driving organization effectiveness while implementing HR programs such as annual review process, promotions, and performance management and employee engagement. Based in Bangalore, this role will help scale tech talent across premium support sites within India and lead regional and global projects in areas of Organization Design (creation of job families, management layers and spans), Career Development, Talent Retention and Engagement and Employee Relations.

- The individual in this role must understand business priorities and translate them into a HR agenda that supports the business. The ideal candidate will have the ability to diagnose issues and influence solutions/outcomes. The individual in this role will need to interface effectively with professionals at all levels of the organization. You will need business acumen, excellent communication skills, influencing skills, strategic thinking and planning/project management skills, as well as the ability to thrive in a fast paced, rigorous environment.

Key Responsibilities :

Day to day, this person will : 

- Work with senior management to develop and implement HR plans and solutions.

- Contribute broadly to the Asia and global HR teams, influencing beyond a local remit

- Define HR goals that are based on business drivers and ensuring HR is always looking for underlying people issues to help solve business challenges.

- Earn trust as a partner to the Premium Support leadership, as well as the Local India, Regional HR team and beyond.

- Partner with business on organizational design, workforce planning, succession planning, and skills assessment and development.

- Provide management coaching to front line managers and senior leaders.

- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.

- Partner with the business to lead both annual and mid-year review processes which focus on performance management and talent development.

- Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling.

- Work with line managers and employees to address all types of employee relations issues, fairly representing all interests

BASIC QUALIFICATIONS :

- Master's Degree in Human Resources Management or related field

- Candidate should have at least 10 years of experience in an HR leadership role with broad knowledge and experience in human resource management

- Experience partnering with business leaders in highly complex and dynamic business setting is required.

- Broad experience and specific knowledge of human resource theory, including employee development and performance appraisal systems.

- Exposure to employment laws

- Experience assessing management and executive talent

- Ability to influence and partner with different levels of the organization to achieve results.

- Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis.

- Experience working in a high-tech, entrepreneurial environment requiring strong multi-tasking abilities.

- Excellent communication and presentation skills.

PREFERRED QUALIFICATIONS :

- Depth and expertise in any one of the HR functional pillars - Compensation or Learning and Development

- Strong facilitator