Principal Consultant - Customer Consulting - Big4 - IIM/XLRI (7-11 yrs)
Work experience areas:
Critical must-haves:
- Market sizing and market entry strategy
- Design of Customer Experience/ Customer Service design
- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes
- Contact (Call) center design, conversion rate & process improvement
- Business casing / business modeling experience
- Multi-channel management, retail store operations management
- Sales uplift / revenue growth
- If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)
Good-to-haves:
- Experience with startups / front office technologies / payment solutions
- Digital Marketing improvement
- Loyalty program design and roll out
- Marketing RoI improvement
Core skills & behaviors:
- Strong analytical and problem solving capability
- Excellent communication skills - verbal, written, leadership communication
- Strong PPT and Excel skills
- Team leadership - past experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)
- Interacting and effectively managing senior client stakeholders
- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude
Preferably Mumbai based - or willing to relocate to Mumbai on own
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