Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
27/03 HR
Manager at ARC Consulting

Views:4583 Applications:186 Rec. Actions:Recruiter Actions:32

Principal Consultant - Customer Consulting - Big4 - IIM/XLRI (7-11 yrs)

Mumbai Job Code: 680000

Work experience areas:

Critical must-haves:

- Market sizing and market entry strategy

- Design of Customer Experience/ Customer Service design

- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes

- Contact (Call) center design, conversion rate & process improvement

- Business casing / business modeling experience

- Multi-channel management, retail store operations management

- Sales uplift / revenue growth

- If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)

Good-to-haves:

- Experience with startups / front office technologies / payment solutions

- Digital Marketing improvement

- Loyalty program design and roll out

- Marketing RoI improvement

Core skills & behaviors:

- Strong analytical and problem solving capability

- Excellent communication skills - verbal, written, leadership communication

- Strong PPT and Excel skills

- Team leadership - past experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)

- Interacting and effectively managing senior client stakeholders

- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude

Preferably Mumbai based - or willing to relocate to Mumbai on own

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.