1. PURPOSE OF ROLE : 

- This role is accountable for the health of the Global BI applications, it's expected to keep the applications up and running for business continuity.

- Guarantee the issue resolution and bug fixes within the SLA.

- Develop a high-level expertise in the business areas supported by Global BI in order to assist all stakeholders once any question arrives.

- Implement enhancements/efficiencies in the technologies that are part of the BI scope in accordance with the business demands.

- Work and resolve the compliance/security issues raised on the applications and also work on vulnerabilities raised on the applications with different vendors as needed and track to resolution.

- Work with different functions/towers based on demand basis to save costs from outsourcing to third parties

- Your critical KPIs are Resolution on Time, Unavailability, Changes delivered on time, Automation.

2. KEY TASKS AND ACCOUNTABILITIES : 

- Incident/SR resolution: Review the issue raised and provide the appropriate solution fast and right at the first time.

- Change Requests/Enhancements: Work with different functions or stakeholder as per demand basis and provide the technology expertise to build sustainable solutions.

- Efficiencies: Build automations/BOTs wherever possible.

- Crisis Management: To be able to handle crisis situations such as application unavailability and assist technically to recover as soon as possible.

- Communication: Work with different vendors across the globe to receive transition on the Global BI applications.

3. BUSINESS ENVIRONMENT : 

- Main Characteristics- Challenges

- Be a subject matter expert to the business teams on the technologies resource work upon

- Maintain effective relationship with stakeholders and address their concerns throughout the monthly processes.

- Be closely connected with partners and vendors in order to resolve any production issues or change deployments

Evaluation Criteria (Targets):

- KPI1: Resolution on Time (SLA)

- KPI2: 99.6% Unavailability

- KPI3: Change delivered on time

Key Dimensions and Contact:

- Global Director Solutions Operations and Delivery

- Global Security & Compliance

- Zonal Expert Users

- 3rd party vendors (developers and support)

- All user's community (employees in all levels on the organization)

Geographical Scope - Global

4. QUALIFICATIONS, EXPERIENCE, SKILLS : 

Level of educational attainment required:

- Bachelors or Masters

- Computer Science or Engineering

- Professional qualifications and accreditations/memberships required:

- Expert knowledge on database technologies like SAP HANA, MySQL, SQL server,

- Expert knowledge on Hadoop

- Additional knowledge on tools such as Cloudberry, Shell scripts, Hive

- Excellent Communication and Problem Solving skills

- Previous work experience required

- Expert knowledge on database technologies like SAP HANA, MySQL, SQL server,

- Expert knowledge on Hadoop

- Experience in unit testing and validating the code written

- Strong knowledge on debugging skills

- Advanced level of expertise in Big data or DB tools with the ability to design complex queries or ingestion processes

- Basic understanding of self-service reporting

- Experience in CPG company strongly preferred

- Strong Analytical analysis using Advanced Excel.

- Some scripting knowledge (like python, shell) is preferable (not mandatory).

- Admin knowledge on tools strongly preferred.

- Language skills required

- English (Fluent)

- IT skills required

- SAP HANA, Hadoop, Hive, MySQL, SQL Server

- Cloudberry, Shell scripts strongly preferred

- Microsoft Office (mandatory)

- Strong knowledge on Databases, data management, SQL

- Knowledge on any cloud platforms(Azure, AWS etc.,)

- Advanced Excel

- Macro creation

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.