Primary/Secondary Research (8-11 yrs)
Primary /Secondary Research role with a Leading MNC.
Role: Manager
Location: Bangalore
Experience: 8-11 years
Key responsibilities of the role include:
- Independently capable of developing plans to improve efficiency & reduce cost in an enterprise
- Ability to work in an unstructured environment and synthesis disparate data source into meaningful analysis
- An eye for detail & ability to understand & interpret trends from social, behavioral & attitudinal aspects of interactions
- Ability to understand potential data sources of interactions & the ability to work with a mixture of structured & unstructured data
- Ability to tie in the data analysis to support data driven decision making from a customer service perspective
- Has an understanding of Customer Service metrics & standard contact center reporting platforms
- The Manager has the responsibility to lead the practice & will be responsible to support sales, solution, deliver & manage all aspects of successful project delivery such as financial tracking & reporting, project resourcing, quality of deliverables and client & client team interactions management.
Requirements:
- 8+ years’ experience in a research & analysis roles
- 2+ years of providing business consulting in a management consulting or a non-consulting firm
- Post Graduate Degree mandatory
- Exposure to a multicultural environment is a must
Key Competencies and Characteristics:
- Experience in Primary & Secondary consumer research
- Experience in analysis & interpretation of consumer data
- Experience with designing and implementing scorecards & reporting
- Root cause analysis & diagnostics of Service Operations
- Ability to analyze large amounts of data from multiple sources & familiar with data structures
- Familiarity with data methodologies such as Big Data, Hadoop, Greenplum, very large data from various Customer Service & Operational activities in the Customer Service function
Contact at leena.n@asterioninc.com
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