Presales & Delivery Manager - IT

Responsibilities

- All client facing technical pre-sales and immediate post-sale deployment activities

- Transfers industry, technical and product knowledge to customers via good written, verbal and presentation skills

- Assists in all levels of technical account planning and accompanies sales account managers on customer visits to drive sales

- Map customer business requirements to existing and upcoming product capabilities

- Understand & shape customer requirements that maximize customer value using standard product configuration

- Accelerate Sales cycle through judicious reuse of pre-sales content & customized demos

- Accelerating Customer Adoption through use of implementation templates, defining & executing a tight delivery process

- Build consensus with the service delivery team on the highest impact customer deliverables while maintaining a high quality bar

- Balance customer satisfaction & user delight with time taken to go-live

- Deliver showcase quality customer testimonials

Required Skills:

- Excellent written & verbal communication demonstrated in conversations spanning developers & executive stakeholders

- Technical product know-how of Enterprise-grade Workflow, CRM and AI systems

- Familiarity with Solution engineering techniques like estimation, project planning & creating SOWs