Prep.Study - Head - Sales & Operation - IIM/MDI/ISB/FMS

Role Description:

1. Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development

2. Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention

3. Achieve and exceed sales goal & KPIs set by the Manager

4. Provide sound advice to potential and existing customers

5. Coordinate pre-sales and post-sales follow up

6. Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed

7. Create and Conceptualise strategies with senior management

8. Develop policies that will correlate with strategies

9. Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy

10. Define product roadmap

11. Create effective communication workflows

12. Relieve the Principal and Head of Technology of as much of the administrative burden as possible

13. Monitor market trends and provide regular competitor feedback

Required Skills and Experience

- An Operations cum Sales person with a proven, successful background in sales and operations management with 5-8 years' experience in EdTech space

- Excellent Interpersonal, communication & presentation skills

- Must be able to thrive in a very fast paced environment

- MBA from a premier Institute is a must

- Passion to work in a fast-paced start-up

- A strong networker & relationship builder, with good and tactful negotiation and pitching skills

- Passionate about education

- A strategic thinker

- Knowledge of business functions

- Has strong attention to detail and deliver work that is of a high standard

- Possess the ability to prospect and manage senior level relationships.