Recruitment Analyst at Vrinda Consulting Ltd.
Views:2236 Applications:55 Rec. Actions:Recruiter Actions:1
Portfolio Manager - Credit Card - Bank (4-8 yrs)
- Manages all Term Products end-to-end and ensure all customer promises are fulfilled resulting into overall higher level of customer service delivery.
- Ensures regular bench marking of the product against competition to ensure that our bank offering is competitive in the market.
- Responsible to build high levels of engagement with aggregator partners to explore opportunities to continuously upgrade the product by adding new merchants & simplifying processes
- Reviews and ensures portfolio credit policies are aligned with business objectives in coordination with Policy team.
- Conceptualizes and executes awareness and conversion based marketing campaigns for different term products in collaboration with the Marketing Communications team
- Ensures end-to-end process compliance by engaging with various stakeholders like Operations, Customer Service, CVM, Sales etc.
- Regularly tracks and publishes product performance updates
- Ensures all customer issue resolution is within TAT resulting in higher customer satisfaction
- Manages product-related website pages for customer awareness and information and also help in driving additional leads
- Ensures timely processing of aggregator invoices for Instant EMI business
- Drives EMI & loan products such as Instant EMI, EMI-on-Call & Quick Loan for the portfolio to ensure book build.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.