Senior Manager - Partner Lifecycle - SLA

Roles and Responsibilities :

- The Manager - SLA, will lead and manage a team of high performing individuals, responsible for end to end operations management across Porter platform

- You will manage performance measured on operations/business goals and SLA metrics for the partners

- The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

- You will be the first point of contact for Business/Category teams of Porter and must therefore be comfortable and confident liaising with remote teams

- You will interface and drive agenda with the automation & technology teams to build scalable solutions

- The candidate should have the ability to work at all levels of detail to accomplish team/organization goals.

- He/she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company

- The ideal candidate actively seeks to understand Porter's core business values and initiatives, and translates those into everyday practices for the Partners.

Skills Required :

- Prior experience working in strategy/business excellence/program management roles preferably in consumer-facing industry will be an advantage.

- Ability to influence and drive results in a cross functional team.

- Ability to meet deadlines, prioritize work, handle changing priorities and use of good judgment.

- Strong attention to detail and user centric approach.

- Managed critical operational processes, with responsibility & accountability for SLA and other success metrics.

- Strong analytical and quantitative skills (hands on experience) with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.

- Proven track record of employee performance management and development

- Strong process and Tech orientation; ability to find efficient solutions to problems and automate tasks through use of technologies with support from partner teams.

- Excellent Communicator (verbal and written) with strong stakeholder management skills (internal & external across all levels); Ability to work cross-functionally and with a wide range of employees with different skill sets.

- High bias for action

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