Porter.in - Senior Manager - Operations

Roles and Responsibilities:

- Formulate business strategy with others in the executive team

- Oversee expenses and budgeting to help the organization optimize costs and benefits

- Mentor and motivate teams to achieve productivity and engagement

- Coordinate customer service operations and find ways to ensure customer retention

- Build and maintain relationships with all City Managers, external partners, and vendors to make decisions regarding operational activity and strategic goals.

- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks

- Responsible for operational framing & project delivery of our new business lines.

Skills Required:

- Positive thinker, multi tasker, go getter, adaptive.

- Good in number crunching and excellent in analytical and forecasting skills

- Strong communication and team management skills

- Prior experience in scaling up operations

- Start up, e-commerce experience preferred

- Maintain a positive attitude and constantly encourages others