- Develop and execute a strategy for maintaining key accounts with high performing/value users. - Regularly evaluate the processes via field visits and user data and make changes as necessary. - Create an engagement program to increase user loyalty thereby reducing churn and increasing engagement. - Hiring, coaching and leading a team to innovate and create exceptional User Success - Ensures that his/her team develops a relationship with the user, that is greater than a transactional association to foster increased wallet share and retention. - Service level adherence - Build programs in tandem with analytics and product team, develop, implement and optimize the same to deliver exceptional service delivery. - Seek opportunities to help simplify the process while driving key initiatives cross-team to deliver usage and adoption of our platform that drives user success. - Define user segmentation strategy to enable efficient user retention tactics. - Influence user lifetime value through higher adoption, satisfaction and overall health scores. - Driving and developing new initiatives and other key programs as required to evolve our user success strategy. - To evaluate the effectiveness of internal and external communications and engagement on a regular basis, ensuring continual improvement. - To organise promotional events and submissions of awards and accreditations. - Demonstrate the ability to influence without authority and drive measurable outcomes.

Bangalore

Porter.in - Manager - Rewards & Engagement 

Porter.in - Manager - Rewards & Engagement  ,Job Description for Porter.in - Manager - Rewards & Engagement  in Porter in  Bangalore for (1-3) years of experience. Apply Now!

Job Description for Porter.in - Manager - Rewards & Engagement  in Porter in  Bangalore for (1-3) years of experience. Apply Now!