- Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Roles & Responsibilities - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements - Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; - Strong team player who recruits, trains, disciplines & motivates the team members to the desired level and focusing on the customer experience. - Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. - Manage operations and create procedures to fulfill the orders. Skills Required: - 4-5 years in operational and team management experience, continuous improvement. - Leadership and team management skills to engage and motivate the team members. - Excitement of working in start-up environment with high level of ambiguity and change. - Metrics driven mindset. The Apply Button will redirect you to website. Please apply there as well.

Mumbai

Porter.in - Manager - Call Center - Fulfillment Operations 

Porter.in - Manager - Call Center - Fulfillment Operations  ,Job Description for Porter.in - Manager - Call Center - Fulfillment Operations  in Porter in  Mumbai for (4-7) years of experience. Apply Now!

Job Description for Porter.in - Manager - Call Center - Fulfillment Operations  in Porter in  Mumbai for (4-7) years of experience. Apply Now!