Assistant Manager at Porter
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Porter.in - Manager - Call Center - Fulfillment Operations (4-7 yrs)
- Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
Roles & Responsibilities
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs;
- Strong team player who recruits, trains, disciplines & motivates the team members to the desired level and focusing on the customer experience.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Manage operations and create procedures to fulfill the orders.