Role and Responsibilities: - Responsible for creating quarterly and monthly plans for critical life cycle metrics (Retention rate, Transactions Per Customer etc) and ensuring the achievement of the same. - Work with Product/Analytics/Experience teams to deliver successful outcomes on metrics like (Retention rate, Transactions Per Customer etc) - Help strengthen data led thinking and lead the development of customer intelligence frameworks (Churn prediction, price sensitivity, reactivation etc) across the user lifecycle charter. - Build, organize and monitor individual metrics related to the life cycle charter ( Lifetime value,churn rate, reactivation rate etc ) and provide visibility to the milestones and performance across the organization. - Mentoring and guiding other team members. Ensure effective utilization of resources under your function. - Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing lifetime value of the users. - Develop, test, and execute aggressive multi-channel marketing plans to drive customer retention & increased transaction per user. - Staying current with emerging opportunities in the terms of reach out methods ( Content,design,communication channel/tools) - Be a passionate advocate for customers and help escalate any user experience breaches. - Focus on talking to customers to get an intuitive understanding of how they think and behave. Skills Required: - Prior experience working in strategy/business excellence/program management roles preferably in consumer-facing industry will be an advantage. - Ability to influence and drive results in a cross functional team. - Strong comfort with data and ability to stitch stories and recommendations through data insights. - Ability to meet deadlines, prioritize work, handle changing priorities and use of good judgment. - Ability to manage a team of Managers and Asst Managers. - Strong attention to detail and user centric approach. - Ability to develop,test, execute marketing campaigns.

Bangalore

Porter.in - Deputy General Manager - Program Management 

Porter.in - Deputy General Manager - Program Management  ,Job Description for Porter.in - Deputy General Manager - Program Management  in Porter in  Bangalore for (5-9) years of experience. Apply Now!

Job Description for Porter.in - Deputy General Manager - Program Management  in Porter in  Bangalore for (5-9) years of experience. Apply Now!