Porter - Manager - Experience - IIT/NIT/BITS

Roles & Responsibilities

- Question status quo for all existing business process related norms & practices

- Look for ways to improve customer and partner experience in daily operations across all platforms (App, Website, Customer Care, etc.)

- Engage with the team to enhance Productivity & Team Work.

- Study key trends in Customer and Partner journey. Define, measure and track key matrices

- Define processes for resolving queries and complaints of customers and partners

- Work towards making external communication more efficient and effective

- Interact with tech, supply and demand teams to drive initiatives which could be key differentiators for Customer & Partner Experience

- Work towards automating repeat tasks to optimise the resources while not hampering a human touch

Skills Required:

- BE/B Tech from Tier 1 engineering college.

- Enjoy ambiguity and uncertainty

- A core multi-tasker

- Comfortable in basic excel and SQL

- Analytical and data driven approach

- Should have 2-4 years of experience in Operations and Strategy.

- Prefer candidates worked in Similar startup companies

- Co-founded a startup (Or senior roles with team management role) is preferred.