29/05 HR Department
HR at Poonawalla Finance

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Poonawalla Finance - Manager - Customer Care (3-4 yrs)

Pune Job Code: 703517

About Company: -

Poonawalla Finance Pvt. Ltd. is registered with RBI as a Non-Deposit taking NBFC. The company with its head office located in Pune, is part of the 5 billion dollar Cyrus Poonawalla Group. (www.cyruspoonawallagroup.com)

The name stands for Trust, Passion for Business and Excellence, which is now creating new benchmarks as an NBFC. We aim to create a social impact and help in serving the financial needs of our customers. Poonawalla Finance is a digital lending NBFC, which provides Small Business Loans, Professional Loans and Personal Loans.

For more details visit our website www.poonawallafinance.com

Position Title: Manager - Customer Care

Location: Pune

Experience: 3-4 yrs.

Position: 1

Job Description & Key Responsibilities: -

- Handling a team of customer care executive

- Work closely with the team and drive the sales objectives like PL, BL and other retail loan products

- Building team efficiency and motivating them individually and team goals

- Recommended Process improvement initiatives to drive improved efficiency results

- Ensure that proper customer service is being delivered

Competencies & Skills Set: -

- Excellent Communication Skills

- Confident

- Self-Motivated

- Target oriented

- Leadership Skills

Languages Known: English, Hindi, Marathi

Women-friendly workplace:

Maternity and Paternity Benefits

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