Polymerize - Customer Success Manager

As our Customer Success Specialist, your responsibilities are as:

Develop a clear and concise understanding of the customer needs, strategies, operational maturity and business goals

Take responsibilities for customer & product success and revenue growth.

Own all matters related to an account, including renewals, upsell/cross-sell customer advocacy

Develop deep knowledge of our product and be a primary contact for our customers

Engage our customers consistently and actively through problem solving and gathering feedback

Manage the entire customer lifecycle - onboarding, planning and implementation, deployment, and ongoing usage.

Tracking and monitoring customer usage, milestones, health metrics and proactively intervening as needed.

Manage multiple workflows and develop frameworks to improve our client journey

Requirements:

Minimum 4 years of Customer Success experience in B2B SaaS

Prior experience in a client-facing setting

Prior experience with sales/account management and marketing teams

Prior experience working with multiple external stakeholders

Outstanding communication and presentation skills